FAQ lego138 — All Answers Here

No. lego138 policy requires one account per person. Owning multiple accounts is considered a serious violation that may result in a permanent ban and balance forfeiture. If you already have an account but are having trouble accessing it, use the password recovery feature or contact our support team.

KYC (Know Your Customer) is an identity verification process required before you make your first withdrawal. Prepare documents such as a national ID, driver's license, or passport. Upload a photo of your document along with a selfie holding the document. Verification is usually completed within 1×24 business hours. Don't worry — your data is encrypted and kept confidential in accordance with our Privacy Policy.

Log in to your account, then open the Account Settings menu. There you can update your password, phone number, and notification preferences. Changing your email requires re-verification for security purposes. Your username cannot be changed after the account is created, so choose carefully when you first register.

The minimum age to register and play at lego138 is 18 years old. lego138 enforces a zero-tolerance policy on gambling by underage individuals. Age verification is carried out during registration and reconfirmed during the KYC process. Accounts proven to belong to individuals under 18 will be permanently closed.

The minimum deposit at lego138 is Rp 25.000 and the minimum withdrawal is Rp 50.000. There is no standard maximum deposit limit, however for large amounts above Rp 50 million our team may require additional verification to process the transaction.

Withdrawals via e-wallet and bank transfer are generally processed within 5–15 minutes after the request is approved. Your first withdrawal may take longer (up to 1×24 hours) due to KYC verification. Once KYC is complete, all subsequent withdrawals are processed much faster. lego138 charges no admin fees for withdrawals.

First, wait 5–10 minutes as the confirmation process takes a short time. If the deposit has not arrived after 15 minutes, contact our support team via live chat and provide: proof of transfer, amount sent, time of transfer, and the sender's bank name. Our team will verify and process your deposit as soon as possible.

lego138 does not charge any admin fees for deposits or withdrawals. However, any transfer fees charged by your bank or e-wallet to the lego138 account are borne by the user in accordance with the respective bank or service provider's policy. Make sure you transfer the exact amount shown on the deposit page to avoid any issues.

The turnover (rollover) requirement is the total wagering amount you must meet before you can withdraw bonus funds. For example, if you receive a bonus of Rp 100.000 with a 5x turnover, you need to place a total of at least Rp 500.000 in bets before the bonus can be converted into withdrawable funds. Turnover details for each promotion are stated in the individual bonus terms on the promotions page.

The lego138 VIP Program is designed to reward loyal and active members. Every bet you place earns points that determine your VIP level. The higher your level, the greater the exclusive benefits: higher cashback, birthday bonuses, a personal account manager, higher withdrawal limits, and exclusive physical rewards. Full details are available on the VIP.

Some bonuses need to be claimed manually via the promotions page — not all are credited automatically. Make sure you have clicked the claim button for the desired bonus after your deposit is confirmed. If you've already claimed it but it hasn't appeared within 30 minutes, contact support with a screenshot of your deposit confirmation and bonus claim.

Yes. All Slot Games and Casino games at lego138 use certified, independently audited RNG (Random Number Generator) technology. Live Casino dealers operate from closely supervised studios. We are fully committed to fair and transparent gameplay — the RTP (Return to Player) value for each game can be viewed in the individual game information.

After logging into your account, open the Betting or Place a Bet. Select a sport and the match you want, click the odds you wish to choose, enter your stake in the betslip, then confirm. For a more detailed guide including how to read odds and bet types, visit the Place a Bet page.

Yes, lego138 provides a live streaming feature for select sports matches directly within the platform. Make sure your account has a balance or an active bet on the relevant match to access the streaming feature. Streaming quality is available in multiple resolution options based on your internet speed.

Immediately contact the lego138 support team via live chat and request an emergency account freeze. Then, change your password from a device you trust. Check your login history and transaction records for any unrecognized activity. Our team will assist with the investigation and account recovery. As a precaution, enable 2FA and never share your password with anyone — including anyone claiming to be lego138 staff.

Log in to your account, open Account Settings, and find the Security section. There you can enable 2FA via SMS to your registered number or using an authenticator app such as Google Authenticator. Once enabled, every login from a new device will require an additional OTP code on top of your password.

Try the following steps in order: (1) Close and reopen the app. (2) Restart your device. (3) Clear the app cache in your device settings. (4) Uninstall and reinstall the latest version of the app from the App. If the issue persists, try accessing lego138 via a browser and contact support by providing your device type and operating system version.

Game performance is heavily dependent on your internet connection. Make sure you are using a stable connection with a minimum speed of 4G or Wi-Fi with low ping. Try closing other apps running in the background. For Live Casino with video streaming, a minimum connection of 10 Mbps is recommended. If other sites load fine on the same device but lego138 is slow, please contact our support team.

lego138 is compatible with all modern browsers. For the best experience, use the latest version of Google Chrome, Mozilla Firefox, or Safari. Make sure JavaScript and cookies are enabled. On mobile, the native lego138 app for Android and iOS delivers a better experience than a mobile browser. Avoid using outdated browser versions or the default browser on older devices.